OverviewSteampunk is seeking a UX/CX Designer to lead digital customer experience measurement and accessibility conformance for a large federal advisory program, guiding the client through our Design Intelligence framework. You'll plan and execute CX initiatives from discovery through measurement — research, testing, and iteration — serving as the voice of the user to ensure their needs are reflected in every recommendation.ContributionsResponsibilities: Deliver a Digital CX Measurement and Reporting Plan aligned to OMB Circular A-11 Section 280Conduct user workshops and interviews to frame pain points, validate hypotheses, and inform priority journey mapsEstablish a CX measurement baseline and priority journey maps for client-selected services, expanding to 100% of designated services in later performance periodsConduct user research and testing to translate user needs into CX measurement priorities and recommendationsOwn the pre-release accessibility checklist, verifying Section 508/WCAG 2.1 conformance before release rather than remediating afterSupport Paperwork Reduction Act (PRA)-compliant survey design for CX measurementCollaborate and communicate stakeholder and user needs across a cross-functional Agile teamContribute to executive dashboard design supporting stated satisfaction and accuracy targetsEnsure all deliverables are produced at consistent, high quality across assigned workstreamsQualificationsRequired:Ability to obtain and maintain a U.S. government security clearanceBachelor's degree, preferably in HCD, HCI, UX/CX Design, or a related field5+ years of UX/CX research and design experiencePortfolio demonstrating UX/CX research process, methods, and craftDemonstrated knowledge of Section 508/WCAG 2.1 accessibility standards and experience embedding them into a production workflowExperience conducting user research techniques such as interviews, co-creation workshops, heuristic evaluation, and card sorting to inform journey maps and experience measurementExperience conducting moderated and unmoderated usability and accessibility testingExperience with journey mapping and experience-analytics methodsExperience working within an Agile delivery framework, integrating research and measurement activities into program cadencesExcellent written communication and presentation skills to convey CX findings and recommendationsExperience collaborating within a multidisciplinary delivery team, including service designers, data specialists, and change-management professionalsPreferred:Familiarity with OMB Circular A-11 Section 280 CX measurement requirementsFederal digital services experiencePrevious experience working as a consultantAbout steampunkSteampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $75,000 to $140,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk’s total compensation package for employees. Learn more about additional Steampunk benefits here. Identity StatementAs part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Design Intelligence process, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. If you want to learn more about our story, visit . We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.Job SummaryJob ID: 8266Clearance Requirement: Public Trust
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